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RETURNS & EXCHANGES
Instructions on cancellation

RETURNS

SAOLAS prides itself on the high quality of our products which are produced under strict quality policies , processes  and procedures, but if there is an issue please contact us at info@saolas.com. 

If there is a defect or an error in the order, please fill out the “SAOLAS CANCELATION AND RETURN GOODS FORM” at www.saolas.com/returns/.   Please return the item back to us immediately and within 14 days of delivery, for a full refund inclusive of shipping.  Shipping will only be provided free of charge if you contact us at info@saolas.com in advance and if eligibility is confirmed for free shipping and refund, then SAOLAS will provide prepaid returns slip for mailing.   A tracking receipt must be provided to SAOLAS via info@saolas.com upon shipment confirmation.  

If there is another reason that you’d like to change your order and it is within 14 days of delivery, then do contact us to exchange or refund your item. 

Do note that for returns due to a change of heart or return of a gift, that return shipping will not be covered by SAOLAS.  Additionally, refunds of this nature will only be made to the person who purchased the product (ie. the original gifter in the example of a gift-return) and via their original payment method. 

Do note that any item returned to SAOLAS must be in SAOLAS’s packaging with our booklets, and must be returned in the original, new (ie. unused) condition.  

 

EXCHANGES

If you wish to exchange your SAOLAS product for another product, please contact info@saolas.com for assistance within 14 days of delivery.   Kindly note that return shipping costs will not be covered by SAOLAS and a tracking receipt must be provided to SAOLAS via info@saolas.com upon shipment confirmation.  Any item returned to SAOLAS must be in SAOLAS’s packaging with our booklets, and must be returned in the original, new (ie. unused) condition. 

INSTRUCTIONS ON CANCELLATION

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (SAOLAS GmbH, Philosophenplatz 1, 68165 Mannheim, Deutschland, info@saolas.com, Phone: +49 151 7062 2131) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form.

You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.saolas.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

YOUR DATA (FIELDS MARKED WITH * ARE REQUIRED)

SAOLAS CANCELATION and return goodS form

If you want to cancel the contract or you have a quality complaint, please fill out the form below and send it back to us.
To SAOLAS GmbH, Philosophenplatz 1, 68165 Mannheim,Germany

info@saolas.com

I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*) OR